Posted Date : April 29,2019
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-23822
Government Authority located in Georgia; USA based organization looking for expert vendor for help desk services and solution.
[A] Budget: Looking for Proposal
[B] Scope of Service:
Vendor needs to provide help desk services and solution for a new help desk solution, cloud-based solution must be hosted in U.S. data centers, mobile app must be available for iOS and Android, user authentication for CCSD users should be accomplished through Microsoft Azure Active Directory, Parent/guest authentication should allow for self-service password resets to the end user, Solution should contain a robust knowledge base for end user self-service and support, licensing must allow for unlimited technician/agent user roles, Solution must allow granular access/permission level based on user role.
- Solutions that incorporate asset management must reading existing code 39 barcodes ranging from 5 to 14 digits; and link physical assets to staff, students, or room locations; and print barcodes individually or in batches for equipment tags; and allow asset management changes through mobile devices. the mobile device app must also scan the barcode through the devices built-in camera; and link assets to support tickets.
[C] Eligibility:
- Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location
Budget :
Deadline to Submit Proposals: May 13,2019
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
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Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-23822
Government Authority located in Georgia; USA based organization looking for expert vendor for help desk services and solution.
[A] Budget: Looking for Proposal
[B] Scope of Service:
Vendor needs to provide help desk services and solution for a new help desk solution, cloud-based solution must be hosted in U.S. data centers, mobile app must be available for iOS and Android, user authentication for CCSD users should be accomplished through Microsoft Azure Active Directory, Parent/guest authentication should allow for self-service password resets to the end user, Solution should contain a robust knowledge base for end user self-service and support, licensing must allow for unlimited technician/agent user roles, Solution must allow granular access/permission level based on user role.
- Solutions that incorporate asset management must reading existing code 39 barcodes ranging from 5 to 14 digits; and link physical assets to staff, students, or room locations; and print barcodes individually or in batches for equipment tags; and allow asset management changes through mobile devices. the mobile device app must also scan the barcode through the devices built-in camera; and link assets to support tickets.
[C] Eligibility:
- Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location
Budget :
Deadline to Submit Proposals: May 13,2019
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$