Posted Date : March 13,2019
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : CC-1376
Government Authority located in Georgia; USA based organization looking for expert vendor for systems production and customer support services.
[A] Budget: Looking for proposal
[B] Scope of Service:
(1) Vendor needs to provide non-personal technical system production and customer support for
information technology IT systems records management, customer assistance, and production operations support services as further described in this performance work statement.
A. Records Management:
- Speak with Text Telephone callers, using special TTY software in transcribing their name
and address, and supplying information on employment and/or benefits. Speak with Federal employees
or members of the public concerning Federal employment or benefits and directly transcribe the caller’s
name and address into the computer system.
B. Help Desk or Call Center Support:
- Speak with Text Telephone callers, using special TTY software in transcribing their name and address, and supplying information on employment and/or benefits. Speak with Federal employees or members of the public concerning Federal employment or benefits and directly transcribe the caller’s name and address into the computer system.
(2) Contract period will be for one year.
[C] Eligibility:
- Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: March 25,2019
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 9 US$
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Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : CC-1376
Government Authority located in Georgia; USA based organization looking for expert vendor for systems production and customer support services.
[A] Budget: Looking for proposal
[B] Scope of Service:
(1) Vendor needs to provide non-personal technical system production and customer support for
information technology IT systems records management, customer assistance, and production operations support services as further described in this performance work statement.
A. Records Management:
- Speak with Text Telephone callers, using special TTY software in transcribing their name
and address, and supplying information on employment and/or benefits. Speak with Federal employees
or members of the public concerning Federal employment or benefits and directly transcribe the caller’s
name and address into the computer system.
B. Help Desk or Call Center Support:
- Speak with Text Telephone callers, using special TTY software in transcribing their name and address, and supplying information on employment and/or benefits. Speak with Federal employees or members of the public concerning Federal employment or benefits and directly transcribe the caller’s name and address into the computer system.
(2) Contract period will be for one year.
[C] Eligibility:
- Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: March 25,2019
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 9 US$